We’re hearing a lot these days about how CIOs are becoming more strategic partners with executive management – how IT is moving closer to the core of the business and earning a seat at the table in strategy discussions. I’m a bit skeptical that it’s happening on anything like a broad scale. It’s certainly true that there’s an awareness that IT is “mission critical,” that you absolutely cannot afford to have the network go down even for a second, or a security slip-up that results in losing hundreds of thousands of credit card records. Those are hugely important discussions, but they’re not seen as directly related to business outcomes.
Many in the C-Suite still see at least a percentage of IT expenditures as almost like a tax on the business. When IT leaders get into investment conversations, their colleagues are often about as excited as the rest of us are when it’s time to pay our personal income tax bill.