BrandPost: Today’s Retailer is Turning to the Edge for CX

BrandPost: Today’s Retailer is Turning to the Edge for CX

Despite the increasing popularity and convenience of ecommerce, 92% of purchases continue to be made off-line, according to the U.S. Census. That’s putting enormous pressure on retailers to meet new consumer expectations around real-time access to merchandise and order information. In fact, 85.3% of shoppers expect retailers to provide associates with handheld or fixed devices to check inventory and price within a store, a nearly 51% increase over 2017, according to a survey from SOTI.

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