Today’s businesses thrive on Big Data insights — from sales reports and customer demographics, to business expenses and trend analysis. This explosion of data is multiplied by escalating social media, rich multimedia files and the Internet of Things (IoT). It’s no wonder that the growth of network data traffic continues to defy expectations, and IT support teams are struggling to keep up.
But beyond simply being awash in the sheer volume of data traffic, a more complex challenge for enterprise IT is how to make the best use of network performance metadata to streamline workflows, enhance productivity and meet service level expectations, while optimizing the user experience. All too often, IT support teams are drowning in a sea of data, treading water without direction while the end user waits for resolution of their issue.