Mean Time to Repair (MTTR) is a common term in IT that represents the average time required to repair a failed component or device. In networking, MTTR is often longer than desired because there are many interdependencies, whereby an issue in one part of the network may cause a problem much farther downstream. Furthermore, a configuration change might appear to create a new issue, when in fact it just exposed something that was there all along but hidden.
It takes quite a bit of forensics to get to the root cause of a network problem. In the meantime (pun intended), there is plenty of blame to go around. The Wi-Fi network seems to be at the top of the list when the accusations fly – more so than any other section of the network. Why is that?