We live in an age of instrumentation, where everything that can be measured is being measured so that it can be analyzed and acted upon, preferably in real time or near real time. This instrumentation and measurement process is happening in both the physical world, as well as the virtual world of IT.
For example, in the physical world, a solar energy company has instrumented all its solar panels to provide remote monitoring and battery management. Usage information is collected from a customers’ panels and sent via mobile networks to a database in the cloud. The data is analyzed, and the resulting information is used to configure and adapt each customer’s system to extend the life of the battery and control the product. If an abnormality or problem is detected, an alert can be sent to a service agent to mitigate the problem before it worsens. Thus, proactive customer service is enabled based on real-time data coming from the solar energy system at a customer’s installation.