The use of digital or virtual assistants and chatbots has picked up momentum with the rise of artificial intelligence (AI). These automated assistants have been around for years, but they haven’t been all that useful, as they required a significant amount of programming to look for certain keywords and then the responses were based on logical guesses.
The infusion of AI, however, has made these systems much smarter and now natural language queries can be made and responses are in plain English (or other languages).
Many businesses have adopted digital assistants and chatbots to improve customer service. For example, Atom Tickets uses conversational AI to enable people to book movie tickets and even dinner with just a short sentence instead of having to go through the rigmarole of going back and forth with discrete commands.