Red Hat has always been a software company. It still is, but with an OEM partner, it will now offer a plug-and-play software-defined storage (SDS) system called Red Hat Storage One.
Red Hat Storage One is built on the company’s software-defined Gluster storage product, but it includes hardware from Supermicro, which will manufacture and sell the hardware. When you purchase a Storage One box from a Red Hat partner, support for both the hardware and software are rolled up into one package with “a single part number,” as Red Hat puts it.
Support contracts are for one-, three-, or five-year periods, and they cover everything — hardware and software. The hardware vendor is the first line of defense, with Red Hat taking over for more serious issues.