I’ve worked with a number of companies that have implemented digital projects only to see them fail. The ideation was correct, the implementation was sound, and the market opportunity was there. The weak link? The Wi-Fi network.
For example, a large hospital wanted to improve clinician response times to patient alarms by having telemetry information sent to mobile devices. Without the system, the only way a nurse would know about a patient alarm is from an audible alert. And with all the background noise, it’s often tough to discern where noises are coming from. The problem was the Wi-Fi network in the hospital had not been upgraded in years and caused messages to be significantly delayed in their delivery, often taking four to five minutes to deliver. The long delivery times caused a lack of confidence in the system, so many clinicians stopped using it and went back to manual alerting. As a result, the project was considered a failure.